Meet the Team: Melissa Torfin, Business Analyst Manager
At BTM Global, we believe our work is about more than technology. It’s about our people and our relationships with clients and colleagues. We hope this “Meet the Team” series gives you a better understanding of the personalities and passions that make up BTM Global!
Melissa has a team attitude and an authentic enthusiasm for solving our clients’ challenges! Learn why she was drawn to BTM’s work environment, and why she says there’s never a dull moment in the retail landscape.
What are your responsibilities at BTM?
As a business analyst, I’m responsible for gathering and analyzing requirements from clients, as well as designing and validating solutions to meet client needs.
As a functional lead, I drive the work which includes identifying the approach, estimation of effort, and planning execution for project deliverables within a given time frame. I also facilitate communication between our Minneapolis and Vietnam teams to prioritize project work, collaborate and deliver the best solutions in a timely manner.
As a line lead, I help my team achieve their goals within the functional team. I advocate for them and work to provide opportunities for growth.
What made you want to join the BTM Global team?
The first thing that drew me to BTM was the culture that was so clearly explained to me during initial conversations. Specifically, a team who works together to create the best possible outcomes for the client. This, in combination with the mindset that your life outside of work is just as important as the work we do here, was very appealing to me.
I was also drawn to the smaller company size because it offered an opportunity to have a broader scope of ownership in the work that I do every day.
What excites you about your work?
I love working with my clients and the BTM team. Being surrounded by smart and hardworking people keeps me curious and always learning.
What do you wish others in the industry knew about BTM?
At BTM, we truly care about the success of our clients. All that we do is in service to them, and making sure they are successful. We strive to take our product knowledge and utilize that in a way that is best for all client users – from those at HQ to the store associates.
What keeps you interested in the industry?
Every day that I come to work, I am guaranteed to learn new things. The retail landscape and the systems we implement are constantly changing, which means there is never a dull moment.
Tell us about your life outside of work.
My husband and daughter are amazing and keep me very busy outside of work. We love being outside as much as possible; fishing, camping, hiking, gardening, being on the water. In the colder months, I do a lot of cooking/baking and try to get in as many books as possible. Travel is something we also love to do, it’s fun to see all things through the eyes of your child.
If you’d like to connect with Melissa, you can find her here on LinkedIn.
Interested in joining the BTM team? See our open positions!