BTM Global’s Level 1 stores support serves small, mid-sized and large retailers. Level 1 tech support responds to store business and operational requests such as…
Why outsource Level 1 stores support?
Outsourcing Oracle Retail support is a seamless and valuable way to replace your existing Help Desk provider. Or, work with BTM to augment your IT team, freeing up their time for other business initiatives. BTM’s long-standing Level 2 and Level 3 life-cycle support services let you streamline all stores support needs into a single partner.
BTM Global Level 1 Stores Support Services include…
- Daily phone and email support
- Regular reports on the number of tickets logged and closed, and critical issues that require management’s attention
- Updates to the Common Issues document and to the Support Process
- Knowledge transition
- Overviews to increase your team’s knowledge
- Any other metrics requested by the client
- Quality control program and client involvement in reviews
- Ability to review and assess root cause issues, helping to provide stability and decrease your support needs and calls in the future
The BTM Global Difference
Kimberly Berneck, COO
Brian Verkinderen, Director of Sales