PEI chose Oracle Retail Xstore and Oracle Customer Engagement to broad its understanding of customer behavior and better reward and retain customers. However, the implementation timeline was an eyebrow-raising seven weeks! PEI brought on BTM Global to make it happen.
Jeff Rohr, CIO of Helzberg Diamonds, shares why BTM is an “invaluable partner” and how Oracle Retail technology helps reduce friction points so store customers can get the information they need quickly and efficiently.
PEI needed to integrate its online and physical store brand environments with a more seamless shopping experience, as well as strengthen payment security. We were the only vendor to offer a true upgrade approach, and as a result the entire project was completed on a tight timeline and at less cost than other vendors’ approaches.
Red Wing Shoe Company aimed to double its store count over a five-year period, but their home-grown, customized point-of-service application couldn’t support that goal. Working with us, Red Wing gained a unified view of its inventory, customer information, and experienced big gains in productivity.
World Kitchen wanted to invest in a new point-of-service system to better serve customers and empower store associates. Marlana Briggs explains why WKI chose Oracle Retail Xstore technology and BTM Global as the system integrator, as well as the improvements in customer service as a result.
As Deckers Brands expanded, it needed a technology foundation that could vertically integrate retail with wholesale operations. We established the retail system foundation, business processes and retail infrastructure that went live in North American and European stores within 15 months.
Kirkland’s sought to add functionality to its Oracle Retail merchandising system and streamline processes for a consistent inventory flow. We were chosen to perform the allocation and replenishment implementations because of our functional expertise and track record of smooth integrations and deployments.
Scheels’ POS interface was suitable for store operations but did not meet the needs of its growing in-store deli operations. The retailer chose us to design a better interface that accommodated these unique needs. We provided functional and technical expertise in all phases of the project, from design through development, testing and implementation support.
Upgrading its Oracle Retail Merchandising Suite was a critical step for PEI to keep up with its customers’ omnichannel demands. Read on to learn how a strong partnership with BTM Global supported the successful on-time and on-budget enterprise upgrade.
In this e-book by Oracle, Red Wing Shoe Company shares its experience replacing a complex legacy POS system with Oracle Retail Xstore, along with the implementation by BTM Global. Learn the drivers behind Red Wing Shoes’ upgrade and best practices for a successful implementation.