Our diverse clients tell our story best. Read their experiences to learn about the challenges they faced, why they chose us, and how we helped them turn their struggle into a success story.
World Kitchen wanted to invest in a new point-of-service system to better serve customers and empower store associates. Marlana Briggs of World Kitchen explains why WKI chose Oracle Retail Xstore technology and BTM Global as the system integrator, as well as the improvements in customer service as a result.
There are stark differences in processes, expertise and service among system integrators – and the success or failure of your project hinges on those differences. Every potential SI will tell you why they’re different, but to get past the marketing speak you’ll need to know what questions to ask in order to discover the differences early in the vetting process. We’ll tell you how.
Red Wing Shoes: Customer Engagement in the Modern Retail Environment
The modern point-of-service (POS) is more about service than sales, and it’s taking on an enhanced role in the customer lifecycle. In this e-book by Oracle, Red Wing Shoe Company shares its experiences in replacing a complex legacy POS system with Oracle Retail Xstore, along with the implementation by BTM Global. Download the e-book to learn the drivers behind Red Wing Shoes’ upgrade and best practices for a successful implementation.
Perry Ellis International, with more than 70 stores in the U.S. and U.K., needed to integrate its online and physical store brand environments with a more seamless shopping experience, as well as strengthen payment security. We were the only vendor to offer a true upgrade approach for PEI’s desired technology transition, and as a result the entire project was successfully completed on a tight timeline and saved PEI money compared with other vendors’ approaches.
Red Wing Shoe Company aimed to double its store count over a five-year period, but their home-grown, highly customized point-of-service application couldn’t support that goal. Working with BTM Global, Red Wing Shoes leveraged the Oracle Retail Xstore Point-of-Service software to gain a unified view of its inventory, customer information, and experience big gains in productivity. In fact, stores can now process a consumer transaction in about half the time.
In this archived webcast, Red Wing Shoes’ Marc Kermisch and BTM’s Kimberly Berneck discuss in detail how we worked together to successfully transition Red Wing Shoes to Oracle Retail Xstore. We also share our collaborative approach to implementing EMV-enabled payment processing and the upgrade of internal core applications.
Marc Kermisch, CIO of Red Wing Shoes, explains the retailer’s process and experience with implementing the Oracle Retail Xstore Point-of-Service software, and notes that the Oracle partner network was “a big value” to Red Wing Shoes.
As Deckers Brands expanded, it needed a technology foundation that could vertically integrate retail with wholesale operations. We established the retail system foundation, business processes and retail infrastructure that went live in North American and European stores within 15 months. Streamlining retail operations with an international retail enterprise suite has been essential to Deckers’ growth; the company has more than doubled its retail footprint since the program’s inception.
Kirkland’s sought to add functionality to its Oracle Retail merchandising system and streamline processes for a more consistent inventory flow. We were chosen to perform the allocation and replenishment implementations because of our functional expertise and track record of smooth integrations and deployments. As a result of our business process analysis, testing, and training of Kirkland’s internal team, the products had a near-flawless launch and provided verifiable value in time for the holiday season.
Scheels’ POS interface was suitable for store operations but did not meet the needs of its growing in-store deli operations. The retailer chose us to design a new and better interface that accommodated these unique needs. We provided functional and technical expertise in all phases of the project, from design through development, testing and implementation support. The result is a flexible, fast and unified system that enables retail and deli cashiers to run transactions from a single POS application.