{"id":12864,"date":"2017-08-17T07:45:51","date_gmt":"2017-08-17T07:45:51","guid":{"rendered":"http:\/\/www.btmglobal.com\/?p=12864"},"modified":"2018-08-22T11:51:11","modified_gmt":"2018-08-22T16:51:11","slug":"andy-huynh-discusses-change-management-at-retailcustomerexperience-com","status":"publish","type":"post","link":"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/","title":{"rendered":"Andy Huynh Discusses Change Management at RetailCustomerExperience.com"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Organizations rightfully spend a lot of time, money and resources figuring out which technology systems and applications will best help them meet their business objectives and customer service goals. Core to the implementation phase of those technologies is the people within your organization. But sometimes, let\u2019s admit, they\u2019re an afterthought. While technology changes are often mission-critical to your business, they are unavoidably disruptive to your people \u2013 at least to some extent. There may be questions, confusion or even fear among employees.<\/p>\n<p>What should you anticipate and how do you manage the change so it doesn\u2019t overwhelm your teams?<\/p>\n<p><a href=\"https:\/\/www.retailcustomerexperience.com\/blogs\/change-management-includes-your-people-too\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en&amp;q=https:\/\/www.retailcustomerexperience.com\/blogs\/change-management-includes-your-people-too\/&amp;source=gmail&amp;ust=1502918853139000&amp;usg=AFQjCNGSb9GlLvVti5H1JUgjxyqf32AiZQ\">In this article<\/a>\u00a0for Retail Customer Experience, CTO Andy Huynh discusses how to prepare your teams to adapt to technology changes, the role of champions, and the importance of dedicating an internal team to the effort.<\/p>\n<p>With realistic expectations, clear communication, internal champions and a strong system integrator to help guide you, you can help the key teams in your organization feel valued throughout the process.<\/p>\n<p>Read the full article\u00a0<a href=\"https:\/\/www.retailcustomerexperience.com\/blogs\/change-management-includes-your-people-too\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en&amp;q=https:\/\/www.retailcustomerexperience.com\/blogs\/change-management-includes-your-people-too\/&amp;source=gmail&amp;ust=1502918853139000&amp;usg=AFQjCNGSb9GlLvVti5H1JUgjxyqf32AiZQ\">here at Retail Customer Experience<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Organizations rightfully spend a lot of time, money and resources figuring out which technology systems and applications will best help them meet their business objectives and customer service goals. Core to the implementation phase of those technologies is the people within your organization. But sometimes, let\u2019s admit, they\u2019re an afterthought. While technology changes are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12868,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38,43,47],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Andy Huynh Discusses Change Management at RetailCustomerExperience.com - BTM Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Andy Huynh Discusses Change Management at RetailCustomerExperience.com - BTM Global\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Organizations rightfully spend a lot of time, money and resources figuring out which technology systems and applications will best help them meet their business objectives and customer service goals. Core to the implementation phase of those technologies is the people within your organization. But sometimes, let\u2019s admit, they\u2019re an afterthought. While technology changes are [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\" \/>\n<meta property=\"og:site_name\" content=\"BTM Global\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BTMGlobal\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-17T07:45:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-08-22T16:51:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2017\/08\/retail_experience_blog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"319\" \/>\n\t<meta property=\"og:image:height\" content=\"202\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"btm-it-contact@btmgcs.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"btm-it-contact@btmgcs.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\"},\"author\":{\"name\":\"btm-it-contact@btmgcs.com\",\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/person\/d43317069627ad45260882cde9939b1e\"},\"headline\":\"Andy Huynh Discusses Change Management at RetailCustomerExperience.com\",\"datePublished\":\"2017-08-17T07:45:51+00:00\",\"dateModified\":\"2018-08-22T16:51:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\"},\"wordCount\":185,\"publisher\":{\"@id\":\"https:\/\/www.btmglobal.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2017\/08\/retail_experience_blog.jpg\",\"articleSection\":[\"BTM News\",\"Media Coverage\",\"Point of View\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\",\"url\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\",\"name\":\"Andy Huynh Discusses Change Management at RetailCustomerExperience.com - BTM Global\",\"isPartOf\":{\"@id\":\"https:\/\/www.btmglobal.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2017\/08\/retail_experience_blog.jpg\",\"datePublished\":\"2017-08-17T07:45:51+00:00\",\"dateModified\":\"2018-08-22T16:51:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#primaryimage\",\"url\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2017\/08\/retail_experience_blog.jpg\",\"contentUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2017\/08\/retail_experience_blog.jpg\",\"width\":319,\"height\":202},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.btmglobal.com\/andy-huynh-discusses-change-management-at-retailcustomerexperience-com\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.btmglobal.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Andy Huynh Discusses Change Management at RetailCustomerExperience.com\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.btmglobal.com\/#website\",\"url\":\"https:\/\/www.btmglobal.com\/\",\"name\":\"BTM Global\",\"description\":\"Retail System Integration &amp; 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