{"id":12330,"date":"2016-01-07T16:05:11","date_gmt":"2016-01-07T16:05:11","guid":{"rendered":"http:\/\/wp.btmgcs.com\/?p=12330"},"modified":"2018-08-22T11:51:18","modified_gmt":"2018-08-22T16:51:18","slug":"dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com","status":"publish","type":"post","link":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/","title":{"rendered":"Don\u2019t<\/em> end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com"},"content":{"rendered":"

Whether you\u2019re planning or are in the midst of an enterprise technology change, the situation can be daunting. But the implementation is only half of the equation: What happens when the project is done? Are your teams ready to take charge of the new software and systems? Or will you be hit with unexpected and expensive support fees?<\/p>\n

With good planning and open communication, your technology implementation or upgrade should end with a fizzle, not with a bang. In his article<\/a> on PointofSale.com, BTM president Tom Schoen discusses the best practices he\u2019s developed after decades of working with all types of clients on software implementations. From honest discussions at the beginning of the project, to an engaged internal IT team throughout the work, and finally to a plan for change management, Tom outlines how to ensure a smooth transition.<\/p>\n

Go here<\/a> to read the full article on PointofSale.com.<\/p>\n","protected":false},"excerpt":{"rendered":"

Whether you\u2019re planning or are in the midst of an enterprise technology change, the situation can be daunting. But the implementation is only half of the equation: What happens when the project is done? Are your teams ready to take charge of the new software and systems? Or will you be hit with unexpected and […]<\/p>\n","protected":false},"author":1,"featured_media":12429,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38,43],"tags":[],"yoast_head":"\nDon\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global\" \/>\n<meta property=\"og:description\" content=\"Whether you\u2019re planning or are in the midst of an enterprise technology change, the situation can be daunting. But the implementation is only half of the equation: What happens when the project is done? Are your teams ready to take charge of the new software and systems? Or will you be hit with unexpected and […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\" \/>\n<meta property=\"og:site_name\" content=\"BTM Global\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BTMGlobal\/\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-07T16:05:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-08-22T16:51:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png\" \/>\n\t<meta property=\"og:image:width\" content=\"221\" \/>\n\t<meta property=\"og:image:height\" content=\"73\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"btm-it-contact@btmgcs.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"btm-it-contact@btmgcs.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\"},\"author\":{\"name\":\"btm-it-contact@btmgcs.com\",\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/person\/d43317069627ad45260882cde9939b1e\"},\"headline\":\"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com\",\"datePublished\":\"2016-01-07T16:05:11+00:00\",\"dateModified\":\"2018-08-22T16:51:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\"},\"wordCount\":167,\"publisher\":{\"@id\":\"https:\/\/www.btmglobal.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png\",\"articleSection\":[\"BTM News\",\"Media Coverage\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\",\"url\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\",\"name\":\"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global\",\"isPartOf\":{\"@id\":\"https:\/\/www.btmglobal.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png\",\"datePublished\":\"2016-01-07T16:05:11+00:00\",\"dateModified\":\"2018-08-22T16:51:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage\",\"url\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png\",\"contentUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png\",\"width\":221,\"height\":73},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.btmglobal.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.btmglobal.com\/#website\",\"url\":\"https:\/\/www.btmglobal.com\/\",\"name\":\"BTM Global\",\"description\":\"Retail System Integration & Development Services\",\"publisher\":{\"@id\":\"https:\/\/www.btmglobal.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.btmglobal.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.btmglobal.com\/#organization\",\"name\":\"BTM Global\",\"url\":\"https:\/\/www.btmglobal.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2024\/03\/btm_retina_logo-3.png\",\"contentUrl\":\"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2024\/03\/btm_retina_logo-3.png\",\"width\":367,\"height\":185,\"caption\":\"BTM Global\"},\"image\":{\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BTMGlobal\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/person\/d43317069627ad45260882cde9939b1e\",\"name\":\"btm-it-contact@btmgcs.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.btmglobal.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a9443d7a3f2145f83e9cac6cce79c6c7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a9443d7a3f2145f83e9cac6cce79c6c7?s=96&d=mm&r=g\",\"caption\":\"btm-it-contact@btmgcs.com\"},\"url\":\"https:\/\/www.btmglobal.com\/author\/btm-it-contactbtmgcs-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/","og_locale":"en_US","og_type":"article","og_title":"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global","og_description":"Whether you\u2019re planning or are in the midst of an enterprise technology change, the situation can be daunting. But the implementation is only half of the equation: What happens when the project is done? Are your teams ready to take charge of the new software and systems? Or will you be hit with unexpected and […]","og_url":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/","og_site_name":"BTM Global","article_publisher":"https:\/\/www.facebook.com\/BTMGlobal\/","article_published_time":"2016-01-07T16:05:11+00:00","article_modified_time":"2018-08-22T16:51:18+00:00","og_image":[{"width":221,"height":73,"url":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png","type":"image\/png"}],"author":"btm-it-contact@btmgcs.com","twitter_card":"summary_large_image","twitter_misc":{"Written by":"btm-it-contact@btmgcs.com","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#article","isPartOf":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/"},"author":{"name":"btm-it-contact@btmgcs.com","@id":"https:\/\/www.btmglobal.com\/#\/schema\/person\/d43317069627ad45260882cde9939b1e"},"headline":"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com","datePublished":"2016-01-07T16:05:11+00:00","dateModified":"2018-08-22T16:51:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/"},"wordCount":167,"publisher":{"@id":"https:\/\/www.btmglobal.com\/#organization"},"image":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage"},"thumbnailUrl":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png","articleSection":["BTM News","Media Coverage"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/","url":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/","name":"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com - BTM Global","isPartOf":{"@id":"https:\/\/www.btmglobal.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage"},"image":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage"},"thumbnailUrl":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png","datePublished":"2016-01-07T16:05:11+00:00","dateModified":"2018-08-22T16:51:18+00:00","breadcrumb":{"@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#primaryimage","url":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png","contentUrl":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2016\/01\/PointofSaleNews.png","width":221,"height":73},{"@type":"BreadcrumbList","@id":"https:\/\/www.btmglobal.com\/dont-end-with-a-bang-tom-schoen-discusses-software-knowledge-transfer-on-pointofsale-com\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.btmglobal.com\/"},{"@type":"ListItem","position":2,"name":"Don\u2019t end with a bang: Tom Schoen discusses software knowledge transfer on PointofSale.com"}]},{"@type":"WebSite","@id":"https:\/\/www.btmglobal.com\/#website","url":"https:\/\/www.btmglobal.com\/","name":"BTM Global","description":"Retail System Integration & Development Services","publisher":{"@id":"https:\/\/www.btmglobal.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.btmglobal.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.btmglobal.com\/#organization","name":"BTM Global","url":"https:\/\/www.btmglobal.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.btmglobal.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2024\/03\/btm_retina_logo-3.png","contentUrl":"https:\/\/www.btmglobal.com\/wp-content\/uploads\/2024\/03\/btm_retina_logo-3.png","width":367,"height":185,"caption":"BTM Global"},"image":{"@id":"https:\/\/www.btmglobal.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BTMGlobal\/"]},{"@type":"Person","@id":"https:\/\/www.btmglobal.com\/#\/schema\/person\/d43317069627ad45260882cde9939b1e","name":"btm-it-contact@btmgcs.com","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.btmglobal.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a9443d7a3f2145f83e9cac6cce79c6c7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a9443d7a3f2145f83e9cac6cce79c6c7?s=96&d=mm&r=g","caption":"btm-it-contact@btmgcs.com"},"url":"https:\/\/www.btmglobal.com\/author\/btm-it-contactbtmgcs-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/posts\/12330"}],"collection":[{"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/comments?post=12330"}],"version-history":[{"count":0,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/posts\/12330\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/media\/12429"}],"wp:attachment":[{"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/media?parent=12330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/categories?post=12330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.btmglobal.com\/wp-json\/wp\/v2\/tags?post=12330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}