Oldest and Largest Family-Owned Jeweler Upgrades Customer Experience with Oracle Retail Xstore
Rogers & Hollands gains omnichannel retail tools for superior service in stores or online
MINNEAPOLIS (Sept. 15, 2022) – BTM Global, a premier provider of implementation and integration services for Oracle Retail solutions, announced that Rogers & Hollands is live with Oracle Retail Xstore Point-of-Service (POS). Rogers & Hollands is the oldest and largest family-owned and operated jeweler in the U.S.
With Xstore, Rogers & Hollands has improved the efficiency and speed of customer service in its retail stores. Store associates are equipped with a modern POS system and mobile devices that allow them to serve guests anywhere in the store, access relevant customer information to improve and more efficiently drive the sales experience, reduce manual processes and automate tasks.
BTM Global led the implementation and integration of Xstore, which included only a small number of modifications due to the solution’s out-of-the-box power and sophisticated tools. Following the go-live of Xstore in all Rogers & Hollands stores, BTM will collaborate with the Rogers & Hollands team to further enable and leverage the Oracle Retail Customer Engagement Cloud Service for creating and managing compelling offers and loyalty programs; as well as Oracle Retail Order Broker Cloud Service for real-time order fulfillment and to better serve customers with purchasing and receiving orders anywhere, anytime.
“As a family-owned business for four generations, we are dedicated to surprising and delighting our customers with an exceptional experience wherever they shop,” said Brent Stern, Executive Vice President at Rogers & Hollands. “BTM Global’s expertise was instrumental in ensuring we take full advantage of Xstore’s tools today and that we are responsive to guests’ needs for years to come.”
“It’s a pleasure working with the Rogers & Hollands team. They are committed to leveraging the power of Xstore while smartly thinking about future efficiency and adaptability,” said Tom Schoen, CEO of BTM Global. “We were able to get Rogers & Hollands live with Xstore quickly to drive fast wins, while ensuring they are set up for future initiatives that support loyalty programs, promotions, communications and inventory management.”
About BTM Global
BTM Global Consulting, LLC (“BTM Global”) is a premier provider of Oracle Retail, NetSuite, and Mavenlink solutions. It delivers solution consulting, implementation, integration, custom development, and support services for clients ranging from small businesses to the world’s most recognized brands. BTM Global approaches each project as a partnership that helps clients become more seamless, efficient, and profitable. Its reputable teams are made up of creative problem-solvers and proactive partners who address each project holistically, with an eye on efficiency and the client’s long-term success. For more information, visit www.btmglobal.com.
About Rogers & Hollands
Rogers Enterprises is a 109 year old family owned business operating more than 73 jewelry stores in 11 states under the banners of Rogers & Hollands and Ashcroft & Oak. Today, the company is looking into 2023 and beyond with 4th generation of family involvement, keeping the tradition of a family-owned and operated business strong. They, along with countless others, continue to push our company forward in footprint and product assortment, helping people celebrate special moments along the way. We put the guest at the center of what we do and we embrace the importance of traditions & making memories.
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