Knowing is Half the Battle: Common Mistakes in Technology Implementations
Retail technology implementations are complex, whether you’re upgrading an existing app or implementing an entirely new system. So it’s easy to overlook or miss something in that whirlwind, and it happens often.
At Retail Customer Experience, BTM’s Kimberly Berneck recalls the most typical pitfalls that can happen during a retail technology implementation and their consequences. She also gets to the root causes of these problems and how best to prevent them.
The good news is that being aware of the most common mistakes can be half the battle toward helping you avoid them. And by working with a proactive, strategic system integrator, you can ensure a successful project by planning realistically for costs and timelines, preparing your team for change and building something that will be enthusiastically adopted by the end-users.