If your organization is like a lot of retailers, you may just be settling in after spending a lot of time, effort and cost implementing EMV. Or maybe “settling in” is a bit strong of a term, since many of the processes surrounding EMV haven’t been completely sorted out and companies are still trying to … Read More

If you’re wondering whether your customers would trade some of their personal data for a more personalized shopping experience, it’s likely that the answer is yes. This isn’t a slam-dunk win for retailers, however. Yes, you want a better understanding of your customer base in order to shape a personalized shopping experience. But consumers’ willingness … Read More

As a retailer, you can spend significant resources developing analytics plans that support your goals. To put this plan into action, however, there should be a good grasp of the why and the how of a plan. In this article for Retail Customer Experience, Tom Schoen looks at both the why and how of an analytics plan and covers the … Read More

As security breaches continue to threaten retailers’ reputations and bottom lines, companies of all sizes are scrambling to implement more modern payment technologies. These payment security solutions, typically EMV, point-to-point encryption and tokenization, better protect consumers against fraud and stolen information. But they’re also notoriously complex to implement and regulations can morph mid-project. For a … Read More

  Organizations rightfully spend a lot of time, money and resources figuring out which technology systems and applications will best help them meet their business objectives and customer service goals. Core to the implementation phase of those technologies is the people within your organization. But sometimes, let’s admit, they’re an afterthought. While technology changes are … Read More