support_interiorWe provide implementation support, from operations to training to maintenance, to ensure your system runs flawlessly. Beginning with initial go-lives through continuing roll-outs, you can rest easy knowing that deployments are stabilized and running effectively.

Our customized support services work seamlessly with your retail system maintenance program, giving you another layer of support without the extra hassle. You can also leverage our seasoned experts to train your staff to ensure they will be prepared and comfortable with the new systems at launch time.

Our support services include

  • Software life cycle support
  • Operational monitoring and troubleshooting
  • Data correction and reprocessing
  • System and software upgrades
  • Stability analysis
  • Training

Why Choose Us?

  • Stable, effective deployments and roll-outs
  • Well-informed, productive users at launch time
  • Support planning and process assistance
  • Broad and deep technology expertise

What Our Clients Say

BTM Global’s strength in delivery management was the key to success. Because they partnered with our own development teams, we could optimize the benefits from a base Oracle Retail implementation and leverage those capabilities that best support our unique business needs.
Phil Rogers, Vice President of Information Systems, Kirklands


Whether we provide you with one or all of our key services, we approach each project as a partnership that will position your organization for long-term success and growth. You receive professional guidance and technical expertise to take your business operations to the next level.

Through our strategic approach, we understand the landscape of your business and how technology can help achieve your objectives.

  • Maximize your technology investment with our expertise, best practices and customizations.
  • Ensure your technology drives success and growth with our development plan that is specific to your organizational goals.

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When we implement a system, we examine the project through a strategic lens to determine how best to integrate existing systems, where the gaps need to be filled and what should be considered when planning future growth.

  • Capitalize on our customized approach to implementations – not a one-size-fits-all template.
  • Get the best solution to your challenges based on our team’s broad and diverse perspectives.
  • Protect your upgrade path to maximize and extend your prior investments.

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With our signature end-to-end approach, we help you determine the software needed to reach your goals and make a business case that effectively champions your strategy.

  • Leverage a strategy that identifies solutions to achieve long-term growth and success, including key elements driving the need for change and the functions and technology to address those changes.
  • Positively impact adoption rates and workforce productivity with our change management

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