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19th September

What the Navy Taught me about Leadership

September 19th, 2017|People, Point of View|

I worked for the U.S. Navy as a civilian for 11 years, including during the First Gulf War. Those years were full of change, pressure and growth, and it had a big impact on the leadership style I use today. I was fortunate to work for someone who took the time to help me develop [...]

7th September

Fast, Nimble Implementation Delivers Expanded Omni-Channel Infrastructure for Global Retailer

September 7th, 2017|BTM News, Clients|

Retailers don’t have an option when it comes to keeping up with the unprecedented changes happening in the industry: They must transform and modernize, and technology infrastructure is key to that. A global retailer with thousands of stores sought to improve its in-store customer experience, enable greater productivity and efficiency tools for store associates, and [...]

29th August

Payment Security Implementations: SMBs May Have Advantages

August 29th, 2017|BTM News, Media Coverage, Point of View|

As security breaches continue to threaten retailers’ reputations and bottom lines, companies of all sizes are scrambling to implement more modern payment technologies. These payment security solutions, typically EMV, point-to-point encryption and tokenization, better protect consumers against fraud and stolen information. But they’re also notoriously complex to implement and regulations can morph mid-project. For a [...]

17th August

Andy Huynh Discusses Change Management at RetailCustomerExperience.com

August 17th, 2017|BTM News, Media Coverage, Point of View|

  Organizations rightfully spend a lot of time, money and resources figuring out which technology systems and applications will best help them meet their business objectives and customer service goals. Core to the implementation phase of those technologies is the people within your organization. But sometimes, let’s admit, they’re an afterthought. While technology changes are [...]

15th August

When Implementing an Analytics Plan, Know what’s Realistic

August 15th, 2017|BTM News, Media Coverage, Point of View|

We’re able to collect more data on consumers, their habits, and our own business operations than ever before. The excitement around what a company could know with the right data is enticing, and significant resources are spent working with analytics firms to develop plans for the KPIs you want to gather and measure about your [...]