8th November

World Kitchen Enhances Customer Experience

November 8th, 2017|BTM News, Clients, Video|

World Kitchen, a U.S.-based kitchenware products maker and distributor that owns and licenses brands such as Pyrex, CorningWare, Corelle and others,  wanted to invest in a new point-of-service (POS) system for its stores to better service customers and empower store associates. This included the ability to provide new offerings, new promotions, better keep the attention of the [...]

6th June

TomTalks Video Series: Four Factors when Transitioning Store Systems to the Cloud

June 6th, 2017|People, Point of View, Video|

There’s a lot of debate in the retail industry about whether and when to move store systems to the cloud. Corporate systems have lived in the cloud for some time, and the benefits of store systems in the cloud are similar, notably less costly implementations and shorter implementation times. In this episode of our TomTalks [...]

13th March

TomTalks Video Series: Transitioning from Your Tech Partner to Internal IT Team

March 13th, 2017|Point of View, Video|

Transitioning a project from your technology partner to your internal IT team takes planning and foresight. Success should be defined as “no surprises” and the end of the project may seem anti-climactic because your team has been entrenched in the project, making the transition feel seamless. In this one-minute TomTalks video, Tom Schoen covers the [...]

16th November

TomTalks Video Series: Balancing Personalization with Data Security

November 16th, 2016|People, Video|

As consumers demand a more personal shopping experience, retailers struggle to identify each unique customer. Third-party tools can help solve the problem, but there are many security questions to consider. Our own Tom Schoen addresses them in less than 90 seconds.

4th October

Xstore in Action: How Red Wing Shoes Improved Productivity and Customer Experience

October 4th, 2016|Clients, Video|

Red Wing Shoes’ homegrown point-of-sale system had lived its lifespan, and the retailer was in need of a more modern POS that could help shift their retail locations from being a collection of stores to a true chain of stores. Working with BTM Global and Oracle, Red Wing Shoes has leveraged Oracle Retail Xstore to [...]