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17th October

Red Wing Shoes: Customer Engagement in the Modern Retail Environment

October 17th, 2017|BTM News, Clients|

The modern point-of-service (POS) is much more about service than about sales. As stores increasingly become a place for new experiences, the POS takes on an enhanced role in the customer lifecycle. For instance, it may empower associates to engage with customers on a deeper level with mobile commerce capabilities, provide seamless inventory visibility across [...]

11th October

Don’t Overlook this when Scoping out a Project

October 11th, 2017|Point of View|

Every so often, we hear about a company or organization with a technology project that has gone wildly over budget – like by a factor of 10 or 20 or more. We’ll never know exactly what went wrong, but it’s probably fair to say that both parties should take some of the blame. While the [...]

19th September

What the Navy Taught me about Leadership

September 19th, 2017|People, Point of View|

I worked for the U.S. Navy as a civilian for 11 years, including during the First Gulf War. Those years were full of change, pressure and growth, and it had a big impact on the leadership style I use today. I was fortunate to work for someone who took the time to help me develop [...]

7th September

Fast, Nimble Implementation Delivers Expanded Omni-Channel Infrastructure for Global Retailer

September 7th, 2017|BTM News, Clients|

Retailers don’t have an option when it comes to keeping up with the unprecedented changes happening in the industry: They must transform and modernize, and technology infrastructure is key to that. A global retailer with thousands of stores sought to improve its in-store customer experience, enable greater productivity and efficiency tools for store associates, and [...]

29th August

Payment Security Implementations: SMBs May Have Advantages

August 29th, 2017|BTM News, Media Coverage, Point of View|

As security breaches continue to threaten retailers’ reputations and bottom lines, companies of all sizes are scrambling to implement more modern payment technologies. These payment security solutions, typically EMV, point-to-point encryption and tokenization, better protect consumers against fraud and stolen information. But they’re also notoriously complex to implement and regulations can morph mid-project. For a [...]